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Online Programs Support Specialist
Category: ProfessionalRSS feed of all Jobs   Subscribe to Job Alerts     
Department: School of Public Health
Locations: Albany, NY
Posted: Sep 26, '17
Type: Full-time
Ref. No.: P17-47750

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.

Job Description:

The Online Programs Support Specialist at the School of Public Health, University at Albany, SUNY, will provide administrative support to advance the development and management of online academic programs at the School of Public Health. The Staff Assistant will work closely with students, faculty and staff to support the growth and maintenance of online initiatives.  Responsibilities include, but are not limited to:

Recruitment and Admissions

  • Contribute to recruitment efforts, such as updating recruitment materials and participating in recruitment events for prospective students
  • Assist in admissions-related administrative processes

Student Services

  • Communicate program-related information to online students and field inquiries from students
  • Assist with online course registration processes


  • Participate in online course scheduling process
  • Assist in data collection and reporting related to online students, courses and programs
  • Assist in monitoring grants and budgets pertaining to online initiatives


Minimum Qualifications:

  • Bachelor's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization
  • Minimum of two years of professional experience in a higher education setting
  • Experience working directly with college/university students and faculty
  • Demonstrated ability to work independently and as part of a team
  • Strong organizational and administrative skills
  • Demonstrated ability to collect data and produce reports
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Ability to manage multiple tasks simultaneously, set priorities and meet deadlines
  • Advanced ability to use Microsoft Office software
  • Demonstrated ability to work with a culturally diverse population

Preferred Qualifications:

  • Master's degree from a college or university accredited by the U.S. Department of Education or an internationally recognized accrediting organization
  • Experience using BlackBoard or similar Learning Management System
  • Experience using webinar technology

Additional Information:

Professional Rank and Salary Range: Staff Assistant, SL-2

Closing date for applications will be October 26, 2017.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at    


Please apply online via

Application Instructions:

Applicants MUST submit the following documents:

  • Resume
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • List of 3 references with contact information

Note: After submitting your resume, the subsequent pages give you instructions for uploading additional documents (i.e. cover letter etc.).

See the FAQ for using our online system. Please contact us if you need assistance applying through this website. 


Instructional Designer 


The NYU Center for Academic Excellence and Support is seeking an individual to apply optimal methods of instructional design, while partnering with subject matter experts on the development of traditional and online learning environments. 


Serve as a consultant to faculty with regard to analyzing learning needs, application of various instructional design models and delivery systems to meet those needs, and tools to achieve and measure student learning outcomes. 


Select appropriate learning theories; develop course and program assessment methods; create of engaging instructional activities; meet accessibility and compliance requirements, and evaluate and effective use of innovative instructional technologies. 


Qualifications Required Education: Bachelor's degree in a related field


Preferred Education: Master’s degree in instructional design, education, educational technology or a related field 


Required Experience: 5 to 7 years experience in the design and development of innovative curriculum design in higher education using diverse learning theories, evidence-based pedagogical strategies and educational technologies in multiple modalities. Primary contributor in course development projects partnering with subject matter experts and faculty. 


Preferred Experience: 7 to 10 years experience in the design and development of innovative curriculum design in higher education. University-level teaching in-person and/or online. 


Required Skills, Knowledge and Abilities: Demonstrated knowledge of adult learning theory, evidence-based instructional design models, innovative instructional technology and distance education. Demonstrated experience working with curriculum, assessment, and measurable learning outcomes. 


Preferred Skills, Knowledge and Abilities: Experience in developing, implementing and supporting successful faculty development programs regarding optimal instructional design and effective learning and teaching strategies. Use of various learning management systems and educational technology tools, such as Captivate, to create online instructional content. Successful experience in supporting diverse faculty and student populations. 


Additional Information 

The NYU School of Professional Studies offers a broad range of degree and noncredit programs that are professionally oriented, integrate theory with real-world applications, and are taught by faculty members who are leaders and innovators in their fields. 


The School of Professional Studies captures the expertise of the key sectors that make New York City a great global capital, such as real estate, finance, marketing, public relations, global affairs, hospitality and tourism, sports management, philanthropy and fundraising, communications/media, writing, the arts, and others. 


Full- and part-time students enroll in on-site and online credit programs, including graduate degrees, graduate certificates, and undergraduate degrees for both adults returning to school and traditional-aged students. 


In addition, working professionals and other adult learners pursue career objectives or intellectual discovery in over 2,500 courses, diploma programs, conferences, and seminars annually.

Senior Technical Writer/Trainer (R17-50)

Job Description:

The Professional Development Program (PDP) of the University at Albany's Rockefeller College seeks a service-minded individual who is committed to performing high-quality work to fill a Senior Technical Writer/Trainer position located in Albany, NY.

Description of Duties:

Works independently or with other members of the Child Support Training and Outreach Project (CSTOP) team in support of completing contract deliverables related to the development and delivery of child support training and specialized support activities in the Office of Temporary and Disability Assistance's (OTDA) Child Support Services (CSS.)  Position responsibilities include, but are not limited to the following:

  • Acquire knowledge and current information about NYS Child Support Services program operations and policy, and incorporate it into written materials for use in the Child Support Program Manual and curricula used to train and support NYS child support workers in execution of their job duties.
  • Facilitate focus groups, conduct site visits or work with subject matter experts to gather, organize and validate content/current information.
  • Write clear and detailed content documents for use in training programs and program support systems.
  • Collaborate with other project team members and complete work activities within a shared Windows-based computer environment.
  • Lead curriculum development or other work product teams/projects by preparing and writing detailed plans, assigning tasks, monitoring progress, and bringing project to completion.
  • Create and update portions of the on-line Child Support Program Manual.
  • Develop curricula; deliver training; create and deliver presentations.


Minimum Qualifications:

  1. Bachelor's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
  2. Minimum four years' professional experience preferably in design, development, and delivery of workplace training programs; technical writing; or case management at a social services agency.
  3. Excellent oral and written communication, interpersonal and presentation skills.
  4. Strong writing, proofreading and editing skills with demonstrated proficiency with English language grammar/usage.
  5. Experience and comfort with delivering training.
  6. Experience designing and writing training/curricular materials; operational, procedural, technical or reference manuals; user guides or software documentation; or, government or policy documents.
  7. Strong computer skills; proficient working with computers in Windows environment and Microsoft Office products.
  8. Experience with, knowledge of or ability to learn easily and use effectively HTML, Adobe design tools, RoboHelp, Camtasia, or other computer tools including presentation tools, and web-based training or meeting delivery tools such as GoToMeeting/Webinar.
  9. Possesses problem-solving, analytical and project management skills.
  10. Able to manage time effectively and deal with multiple priorities.
  11. Possesses strong team and customer orientation.
  12. Able to assume leadership role.
  13. Applicants must address in their applications their ability to work with culturally diverse populations.
  14. Willing and able to travel throughout NYS to areas that may not be served by public transportation to conduct work activities.
  15. Able to lift and transport training materials or equipment (laptops, projectors) up to 40 pounds.

Preferred Qualifications:

  1. Master's degree from a college or university accredited by a USDOE, or an internationally recognized accrediting organization.
  2. Knowledge of instructional design process and adult learning principles.
  3. Experience with NYS child support or other social services programs, and automated case management and accounting systems.
  4. Experience applying usability principles and elements of graphic design in an electronic environment as well as knowledge of, experience with or coursework in web technologies, computer programming, systems analysis, business processes, accounting or financial systems, adult learning theory and instructional design process.
  5. Willing to learn and grow with needs of the project and PDP.

Additional Information:

Salary Range:  Mid to High $50s

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the following website for the complete Annual Security Report ("Clery Report"):

As an Equal Opportunity/Affirmative Action Employer, The Research Foundation for SUNY  will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. 

The Research Foundation for The State University of New York offers exceptional benefits such as healthcare, dental, vision, pension plans, competitive pay, generous paid time off, tuition assistance, life insurance and long-term disability insurance. The University at Albany offers a variety of performing arts, world class libraries, and competitive sporting events.

Application Instructions:

Persons interested in this position should submit a resume, three work-related references, along with a letter of application and a written explanation of the ways that you meet the qualifications for this position as a separate document (for more information on CSTOP's work please go to

Applicants must address in their application their ability to work with a culturally diverse population.

Applicants invited for a first interview will be asked to submit two writing samples prior to the interview. Applicants selected for a second interview will be asked to complete an assignment.

Review of applications will begin immediately and continue until the position is filled. 

Faculty Support Specialist - Medaille College

Medaille College is accepting applications for a Faculty Support Specialist. The Faculty Support Specialist is primarily responsible for acting as the interface between faculty and the course management software applications used at the undergraduate and graduate level in both in-class and online environments. The Faculty Support Specialist reports to the Dean of Adult, Graduate and Online Learning. This position is full-time, and located primarily at the Buffalo campus. Travel may be required to satellite locations as needed. Telecommuting may be authorized.

Bachelor's degree and three years' experience in academic support is preferred. Successful candidates should demonstrate effective communication/interpersonal skills, ability to train new course writers, and have a working knowledge of Banner and Blackboard.

Medaille is a growing, private, four-year, liberal arts-based college in Buffalo, New York, serving the educational needs of a diverse student body in Western New York and Southern Ontario through a variety of undergraduate and graduate programs (

Cover letter, resume and three references should be electronically submitted to Barbara Bilotta, Director of Human Resources, Medaille College. Please refer to to apply. Review of applications will continue until position is filled. No phone calls please.

Medaille College invites applications from all qualified individuals. We are an equal opportunity employer committed to a diverse faculty, staff and student body.

The Learning Design Manager, Strayer University

Responsible for overseeing the exploration, definition, and construction of quality learning experiences that are aligned, relevant, and deliver a seamless student experience.

Senior Instructional Technologist

Weill Cornell Medicine



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